Walk in interview for Customer Service Agent

  • Full Time
  • Part Time
  • London


Walk in interview for Customer Service Agent

Job Duties:
– Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises
– Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner;
– Provide information on ticket sales and tram services information
– Distribute publicity materials and handle lost property
– Provide safe, reliable, convenient and comfortable tram journeys
– Enforce revenue protection procedures and associated by-laws
– Provide the very best in customer service and information.


Qualifications and requirements:
– Customer focused, professional engage with customers and seeks to identify and meet needs, taking swift action to resolve issues with integrity.
– Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement and add value to the customer. A mature, proactive and responsible approach to work with initiative and problem-solving capability
– Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation
– Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
– Lives the Serco values – Trust, Care, Pride and Innovation.

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