Technical Support Engineer jobs Dubai

  • Full Time
  • Part Time
  • Dubai

Confidential

Technical Support Engineer jobs Dubai

Key Responsibilities :
• Investigate and resolve the most complex technical issues involving Fortinet products
• Reproduction of customer environments on lab equipment in order to find solutions or report issues to R&D
• Work closely with R&D departments to resolve product issues
• Manage & resolve technical cases escalated from other support levels
• Creation of technical documentation and bulletins to improve internal and external knowledge base
• Take initiatives and ownership of the problem to drive for results
• Act as Subject Matter Experts on designated Fortinet products
• Provide internal advanced training to support staff on SME products.

 

Skills and Attributes Requirements:
• Good knowledge of data networking protocols, specifically TCP/IP, routing and switching
• Strong experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Administrator level working knowledge of Windows, Linux or Unix skills an advantage
• Good knowledge of VMware and/or other virtualization technologies
• SQL or other database knowledge an advantage
• Good understanding of Web application concepts, security and vulnerabilities
• Software development skills an advantage
• Excellent troubleshooting and problem solving skills
• Strong communication skills, oral & written.

• 8 years or more experience
• Minimum of a BS or BA degree required.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
• Advanced knowledge of English (written and spoken) other languages are an advantage.

 

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Currently we are looking for Technical Support Engineer for our company in Dubai. interested Candidates can submit their application.

Technical Support Engineer jobs Dubai

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Technical Support Engineer jobs Dubai
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