Service Officer Dubai jobs

  • Full Time
  • Part Time
  • Dubai
  • Negotiable USD / Year

Confidential

Currently we are looking for Service Officer for our company in Dubai. interested Candidates can submit their application. Apply for jobs in UAE, Service Officer Dubai jobs

Key Responsibilities :
• Responsible for the delivery of ibusiness tokens delivered from the Head Office
• Responsible for the collection of items delivered for any back office unit and ensure timely routing of such documents to the respective units.
• Work within the SLA and keep Customers informed of expected completion date and status and timelines for exceptions.
• Responsible for recording, documentation and closure of queries and requests routed through the Service Desk.
• Responsible for daily reconciliation of requests received with acknowledgement from units to which they have been routed.
• Proactively engage in enrolling customers for using ibusiness
• Comply with the Authentication agreement and policies and procedures of the Bank for information exchange and customer handling.
• Record all ideas and suggestion provided by customers on CRM for further analysis and action.

Education & Experience :
• Sense of urgency
• High operational excellence
• Ability to work in team environment
• Attention to detail
• Outstanding ability to ask questions based on end user scenario
• Strong customer service-orientation
• Excellent verbal and written communication and listening skills
• Bachelor’s degree
• Minimum of 5 year’s experience handling Corporate Customer Service.

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Service Officer Dubai jobs
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