Currently we are looking for Service Officer for our company in Dubai. interested Candidates can submit their application. Apply for jobs in UAE, Service Officer Dubai jobs
Key Responsibilities :
• Responsible for the delivery of ibusiness tokens delivered from the Head Office
• Responsible for the collection of items delivered for any back office unit and ensure timely routing of such documents to the respective units.
• Work within the SLA and keep Customers informed of expected completion date and status and timelines for exceptions.
• Responsible for recording, documentation and closure of queries and requests routed through the Service Desk.
• Responsible for daily reconciliation of requests received with acknowledgement from units to which they have been routed.
• Proactively engage in enrolling customers for using ibusiness
• Comply with the Authentication agreement and policies and procedures of the Bank for information exchange and customer handling.
• Record all ideas and suggestion provided by customers on CRM for further analysis and action.
Education & Experience :
• Sense of urgency
• High operational excellence
• Ability to work in team environment
• Attention to detail
• Outstanding ability to ask questions based on end user scenario
• Strong customer service-orientation
• Excellent verbal and written communication and listening skills
• Bachelor’s degree
• Minimum of 5 year’s experience handling Corporate Customer Service.
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