Service Officer Dubai job. Currently we are looking for Service Officer for our company in Dubai. interested Candidates can submit their application.
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• Responsible for the delivery of ibusiness tokens delivered from the Head Office
• Responsible for the collection of items delivered for any back-office unit and ensure timely routing of such documents to the respective units.
• Complete back-end tasks and investigations for responses to support RM/RO while they handle customer service requests of Corporate Customers.
• Responsible for recording, documentation and closure of queries and requests routed through the Service Desk.
• Responsible for daily reconciliation of requests received with acknowledgement from units to which they have been routed.
• Comply with the Authentication agreement and policies and procedures of the Bank for information exchange and customer handling.
• Provide exemplary customer service with accuracy in information, efficient handling and quick response to all customers or their representatives for queries or requests routed through any channel be it call, email or personal interaction.
• Record all ideas and suggestion provided by customers on CRM for further analysis and action.
Education & Experience:
• Sense of urgency
• High operational excellence
• Ability to work in team environment
• Attention to detail
• Outstanding ability to ask questions based on end user scenario
• Ability to multi-task and manage fluctuating workload through prioritization
• Strong customer service-orientation
• Excellent verbal and written communication and listening skills
• Bachelor’s degree
• Minimum of 5 years’ experience handling Corporate Customer Service.
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Job Title: Service Officer
Nationality Type: Any Open
Benefits: Food + Accommodation + Visa
Job Location: Dubai, United Arab Emirates
Service Officer Dubai job
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