Operations Manager Jobs in Dubai

  • Full Time
  • Dubai

Confidential

Operations Manager Jobs in Dubai. Currently we are looking for Operations Manager for our company in Dubai. Interested Candidates Can submit their Application.

Operations Manager Job Description

Key Activities :
• Carrying out needs assessments, performance reviews and cost/benefit analyses
• Setting and meeting performance targets for speed, efficiency, sales and quality
• Ensuring all relevant communications, records and data are updated and recorded
• Advising clients on products and services available
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
• Maintaining up-to-date knowledge of industry developments and involvement in networks
• Monitoring random calls to improve quality, minimize errors and track operative performance
• Coordinating staff recruitment and liaising with Talent Acquisition staff
• Reviewing the performance of staff, identifying training needs and planning training sessions
• Handling the most complex customer complaints or inquiries;
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
• Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.

Desired Candidate Profile :
• 7 years in running call center operations for different services and functions
• Recording on CRM systems preferably Sales force and reporting in Excel
• Building call center process and monitoring quality
• Experience in different services – sales, customer service, complaints, collection… etc
• Experience in different roles- agent, quality, process improvement, recruitment and supervisory and managerial roles.

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Find Operations Manager jobs in Middle East, Gulf & Asia-Pacific countries: job openings in UAE, Gulf countries jobs

Operations Manager Jobs in Dubai

Job type : Full Time
Education : Any Graduation
Salary: Competitive Salary Offered
Job Location : Dubai – United Arab Emirates

Vacancies in Dubai

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Operations Manager Jobs in Dubai
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