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Operations Manager Jobs in Dubai. Currently we are looking for Operations Manager for our company in Dubai. Interested Candidates Can submit their Application.
Operations Manager Job Description
Key Activities :
• Carrying out needs assessments, performance reviews and cost/benefit analyses
• Setting and meeting performance targets for speed, efficiency, sales and quality
• Ensuring all relevant communications, records and data are updated and recorded
• Advising clients on products and services available
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
• Maintaining up-to-date knowledge of industry developments and involvement in networks
• Monitoring random calls to improve quality, minimize errors and track operative performance
• Coordinating staff recruitment and liaising with Talent Acquisition staff
• Reviewing the performance of staff, identifying training needs and planning training sessions
• Handling the most complex customer complaints or inquiries;
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
• Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
Desired Candidate Profile :
• 7 years in running call center operations for different services and functions
• Recording on CRM systems preferably Sales force and reporting in Excel
• Building call center process and monitoring quality
• Experience in different services – sales, customer service, complaints, collection… etc
• Experience in different roles- agent, quality, process improvement, recruitment and supervisory and managerial roles.
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Find Operations Manager jobs in Middle East, Gulf & Asia-Pacific countries: job openings in UAE, Gulf countries jobs
Operations Manager Jobs in Dubai
Job type : Full Time
Education : Any Graduation
Salary: Competitive Salary Offered
Job Location : Dubai – United Arab Emirates
Vacancies in Dubai
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