IT Service Management Dubai jobs

  • Full Time
  • Dubai


IT Service Management Dubai jobs. Currently we are looking for IT Service Management for our company in Dubai. interested Candidates can submit their application.

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Key Responsibilities :
• Establish KPI metrics, benchmarks and promote a culture of Continual Service Improvement.
• Manage service providers and vendors in a 24×7 support model, ensuring escalation processes support best practice incident management
• Manage work assignments and projects within IT Production services. Monitor for compliance with department & organizational policies and procedures. Support Internal and external auditors for IT Audits.
• Schedules and conducts regular business and service performance reviews and documents progress of actions.
• Responsible for identifying and executing opportunities for process improvement including the development and implementation of best practices and continuous improvement initiatives for business units.
• Accountable for defining and ensuring adherence of both internal and external support teams and vendor to SLAs though the service Lifecycle.
• Accountable for changes in Production environment and ensuring the stability of the underlying IT infrastructure and applications.


Education & Experience :
• AWS and Cloud Platform experience
• Process Improvement experience
• Vendor Management experience
• 24 x7 Critical Incident Management
• Experience leading technical teams across geographical locations
• 8+ years of IT experience
• 5+ years of experience as an ITIL Service Manager.

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IT Service Management Dubai jobs
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