Guest Relations Agent

  • Full Time
  • Part Time
  • London

Confidential

Required Guest Relations Agent. Currently we are looking for Guest Relations Agent for our company in London. Interested Candidates Can submit their Application.

Job Title : Guest Relations Agent
Job type : Full Time/ Part Time
Education : Any Graduation
Salary: Competitive Salary Offered
Location: London, UK

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Guest Relations Agent

Job Duties and Responsibilities :
Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
Knowledgeable about all VIPs in-house, hotel functions and special events.
Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera
Handle guest complaints and requests in a polite and efficient manner, give further instructions to the
relevant staff if needed to ensure optimal guest satisfaction.
Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
Perform special projects and related duties as assigned.
Walk throughout the hotel recognizing guests and engage with them appropriately.
Attend & participate in daily briefings as scheduled.
Report potential and existing hazards and rectified immediately.
Provide information to all guests regarding the services and possible internal promotions of the hotel.

Job Requirements and Qualifications :
Ability to work and communicate in multinational environment, including oral and written language skills in English; Any Additional languages are a plus.
Operational knowledge of front desk operations.
Luxury hotel experiences.
Communications skills.
Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic Knowledge of Micros is a plus.
Passion for hospitality and the European elegance of service.

 

Currently we are looking for Guest Relations Agent for our company in London. interested Candidates can submit their application.

Nationality Type : Any Open
Salary : Negotiable
Company Name : Confidential

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Guest Relations Agent
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