Front Office Supervisor London jobs

  • Full Time
  • London

Confidential

Front Office Supervisor London jobs

Job Duties :
– Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
– Coordinate and monitor the work of direct subordinates and verify that all Front Office colleagues are well groomed in order to ensure guest’s satisfaction and adherence to service standards.
– Carry out training for new employees and on the job training.
– Handle guest requests and complaints in a polite and efficient manner.
– Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guest’s specific requirements are addressed in an efficient manner.
– Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
– Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.

Qualifications and requirements :
– Hotel Apprenticeship
– Diploma in Hospitality Management or equivalent
– Minimum of 1 to 2 year’s experience in a similar role, preferably in an international five star hotel
– Solid Knowledge in Microsoft Office (Word, Excel and PowerPoint)
– Advanced knowledge of Opera
– Basic knowledge of Micros
– English – excellent oral and written skills
– Additional language – beneficial.

 

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Front Office Supervisor London jobs

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Front Office Supervisor London jobs
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