Customer Service Manager London jobs

  • Full Time
  • London


Customer Service Manager London jobs

Job Duties and Responsibilities:

• Scheduling calendar for agents and representatives
• Distributing agent and representative work
• Developing standards and procedures
• Documenting customer service discussions and actions
• Maintaining accurate records and files of documentation
• Provide sales goals and encouragement to achieve goals
• Managing budget and expenses
• Setting and maintaining all customer service procedures and policies
• Addressing returns, refunds, credits, and shipping tracking numbers
• Recording, organizing, and filing customer interactions and profile/account changes
• Providing resources for quality customer service
• Implementing customer service strategies to improve quality of service
• Addressing and resolving team and customer conflicts
• Anticipating and resolving customer service issues.

Job Requirements and Qualifications:
• Bachelor’s degree in Business administration
• Able to multitask, prioritize, and manage time efficiently
• Encouraging to team and staff; able to mentor and lead
• Eager to expand company with new sales, clients, and territories
• Able to analyze data and sales statistics and translate results into better solutions
• Excellent verbal and written communication skills
• Self-motivated and self-directed
• Experienced at compiling and following strict budgets
• Comfortable in both a leadership and team-player role
• Creative problem solver who thrives when presented with a challenge
• Focused on customer service
• Previous experience in customer support, client services, sales, or a related field.

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Currently we are looking for Customer Service Manager for our company in London. interested Candidates can submit their application.

Customer Service Manager London jobs

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Customer Service Manager London jobs
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