Customer Retention Manager Job openings in Dubai. Currently we are looking for Customer Retention Manager for our company in Dubai. Interested Candidates Can submit their Application.
Customer Retention Manager Job Description
Job Duties :
• Managing team performance/KPI
• Monitor closely the Credit Card performance and SO performance and follow with banks on any issues related to their bin codes.
• Manage and evaluate the retention activities of contacting customers by telephone for promotional purposes, and market research purposes.
• Assure accurate capturing and reporting of the customer feedback
• Assure call quality at all time when talking to customers.
• Set dynamic escalation plan to solve customer’s issue in timely manner
• Liaising closely with staff members in the regional offices on churn related matters
• Involvement in department is planning and budgeting.
• High level of communication with other Management team members.
• Keep customers informed of their subscription status and of any offers or promotion related to customers
• Experience in customer retention, with minimum of 5 years.
• Experience in call center with minimum of 2 years
• Experience in managing multiple teams with different tasks especially on dialer and outbound activities
• English/Arabic language, as minimum.
• Results driven with a positive attitude.
• Good planning and organizational skills.
• Strong sales skills and Ability to work under pressure.
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Currently we are looking for Customer Retention Manager for our company in Dubai. interested Candidates can submit their application.
Customer Retention Manager Job openings
Job type : Full Time
Education : Any Graduation
Salary: Competitive Salary Offered
Job Location : Dubai – United Arab Emirates
Vacancies in Dubai
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