Customer Care Agent

  • Full Time
  • Part Time
  • London

Confidential

Required Customer Care Agent. Currently we are looking for Customer Care Agent for our company in London. Interested Candidates Can submit their Application.

Job Title : Customer Care Agent
Job type : Full Time/ Part Time
Education : Any Graduation
Salary: Competitive Salary Offered
Location: London, UK

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Customer Care Agent

Job Duties and Responsibilities :
Responds to customer web inquiries regarding online merchandise or service orders
Respond to customer queries in a timely and accurate way, via phone, email, social media and live chat
Assists customers with product selection suggests various product options that are available
Respond to all customer inquiries (email / phone / chat), resolve complaints, reviews, returns, disputes within a documented and timely manner
Communicate effectively with our customers through well-crafted personal interactions whether via phone or chat
Provide high level of quality support in order to meet and exceed the expectations of our customers
Organized and a strong aptitude to follow tasks through to completion
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Gather customer feedback and share with our Operations and Marketing
Assist in the processing of online purchases quickly and while providing.

Customer Care Agent jobs

Job Requirements and Qualifications :
2-4 experience
Strong phone and verbal communication skills along with active listening
You have an excellent command of English language as the majority of customers will be foreigners and expats
Familiarity with CRM systems and practices
You are excited to work in a fast-paced environment with constant change and growth
You have the ability to multitask, set priorities, and manage time effectively
You are able to work on multiple platforms and software solutions concurrently
You are ready to work on alternating shift basis
You are target oriented.

 

Currently we are looking for Customer Care Agent for our company in London. interested Candidates can submit their application.
Customer Care Agent jobs

Nationality Type : Any Open
Salary : Negotiable
Company Name : Confidential

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Customer Care Agent
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