CRM Specialist Job openings

  • Full Time
  • Part Time
  • Dubai
  • Negotiable USD / Year

Confidential

CRM Specialist Job openings in Dubai. Currently we are looking for CRM Specialist for our company in Dubai. Interested Candidates Can submit their Application.

 

Job Duties :
• Making sure the customer database is correctly segmented for targeted marketing activities.
• Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
• Process product returns and Conduct product failure analysis
• Meet and exceed internal and external Service Level Agreements
• Maintain daily productivity / workflow reports
• Work closely with internal departments such as Operations, Customer Service and Technical Support as required
• Manage large amounts of inbound and outbound calls in a timely manner.

• Keep records of all conversations in our call center database in a comprehensible way
• Manage and progress client support emails and calls.
• Document problems and activity and solution for each case.
• Identify high priority customer issues and escalate to appropriate team members, including management
• Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.

Requirements :
• Good command of English
• Microsoft office
• good communication skills
• Proper phone etiquette
• Ability to speak and write clearly and accurately
• Demonstrated proficiency in typing and grammar
• Knowledge of customer service principles and practices
• Willingness to cooperate with others and work to the greater good
• Multi-tasking capabilities.

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Currently we are looking for CRM Specialist for our company in Dubai. interested Candidates can submit their application.

 

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CRM Specialist Job openings
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