Client Services Specialist jobs Dubai

  • Full Time
  • Dubai

Confidential

Client Services Specialist jobs Dubai

Key Responsibilities :
• Build rapport. Communicate effectively and efficiently with the Trusts and relevant brokers
• Excellent Positive Customer Service.
• Provide accurate information and detailed information whenever necessary.
• Speak positively about the company especially to potential clients.
• Speak to clients on the phone on a daily basis and resolve any questions they have in a timely matter.
• Any queries received via phone calls or emails received are to be inputted immediately system.
• Responsible for keeping records on Salesforce of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Ensure you are communicating regularly with internal teams to resolve queries efficiently.

• Queries received from the brokers and Trusts are required to be resolved within 24 hours.
• Reporting daily to the Team Leader and Customer Satisfaction Manager.
• Up-to-date on product knowledge as well as product limitation to carry out responsibilities.
• Initiative/ attempt to deal with queries before contacting the Operations team for assistance.
• Administration skills which will be used on a daily basis; filing, keeping/updating records, data entry, written and oral communication skills, analyzing data effectively.
• Comply with compliance checks and keep to AML guidelines for every case that is processed.
• KPI s will also be set to monitor the error rate when inputting applications onto the system.
• Ensuring cases are swept and processed before the deadline date.
• Policy documents are to be issued and distributed within 30 days of a premium being received.

Education & Experience :
• Bachelor’s degree or equivalent experience required
• Minimum 3 years of experience with a leading Life Insurance Provider
• Strong knowledge on all Wealth Management & Life Insurance Products
• 1-3 years experience in a call centre environment
• Excellent customer service and organisation skills
• Confident and excellent communication skills.

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Currently we are looking for Client Services Specialist for our company in Dubai. interested Candidates can submit their application.

Client Services Specialist jobs Dubai

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Client Services Specialist jobs Dubai
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