Required Client Care officer
Job Duties and Responsibilities :
Receives, analyzes, and reports customer complaints.
Refers major hardware/software problems to service personnel/development department for correction.
Follows up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services.
Reports any service defects to management on a daily basis.
Analyzes customer reported problems and reports to appropriate channels problem areas in products.
Responsible to coordinate with Sales, Project Managers and other key functional areas to ensure overall customer satisfaction within portfolio.
Responsible to tracks and follows up with other departments to ensure customer complaints are fully resolved.
Recommends new strategies, product features, new services, new procedures for enhancing client satisfaction.
Provide on-site, customer support to assigned portfolio of customers.
Client Care officer jobs
Job Requirements and Qualifications :
Bachelor’s degree (B.A.) in accounting/business/manufacturing major.
Good negotiation skills.
Ability to handle and prioritize multiple assignments and meet deadlines.
Strong organizational, administrative and time management skills.
Strong analytical/ quantitative skills.
Strong written and verbal communication skills including presentations.
Ability to achieve goals in a changing work environment.
Proven commitment to deliver exceptional customer service.
1-3 years of related experience and/or training.
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Currently we are looking for Client Care officer for our company in Dubai. interested Candidates can submit their application.
Jobs in Dubai
Job Title : Client Care officer
Job type : Full Time
Education : Any Graduation
Salary: Competitive Salary Offered
Company Name : Confidential
Country : United Arab Emirates
jobs in Dubai with salary
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