Client Care officer Jobs in Dubai. Currently we are looking for Client Care officer for our company in Dubai. Interested Candidates Can submit their Application.
Client Care officer Job Description
Job Duties :
• Receives, analyzes, and reports customer complaints.
• Refers major hardware/software problems to service personnel/development department for correction.
• Follows up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services.
• Reports any service defects to management on a daily basis.
• Analyzes customer reported problems and reports to appropriate channels problem areas in products.
• Responsible to tracks and follows up with other departments to ensure customer complaints are fully resolved.
• Recommends new strategies, product features, new services, new procedures for enhancing client satisfaction.
• Provide on-site, customer support to assigned portfolio of customers.
• Implement Customer retention strategies.
Desired Candidate Profile
Job Requirements and Qualifications :
• Bachelor’s degree in accounting/business/manufacturing major.
• Good negotiation skills.
• Ability to handle and prioritize multiple assignments and meet deadlines.
• Strong organizational, administrative and time management skills.
• Strong analytical/ quantitative skills.
• Strong written and verbal communication skills inc
• Ability to foster teamwork across functional areas and within care to provide seamless service to customers.
• Ability to achieve goals in a changing work environment.
• Proven commitment to deliver exceptional customer service.
• 1-3 years of related experience and/or training.
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