Call center agent London jobs

  • Full Time
  • London

Confidential

Call center agent London jobs


Job Duties and Responsibilities :

• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports.

Requirements and Qualifications :
• High school diploma or equivalent
• proficient in relevant computer applications
• required language proficiency
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• some experience in a call center or customer service environment
• good data entry and typing skills
• knowledge of administration and clerical processes
• describe products and services
• respond to questions
• identify and overcome objections
• take the customer through the sales process
• obtain customer information.

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Currently we are looking for Call center agent for our company in London. interested Candidates can submit their application.

Call center agent London jobs

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Call center agent London jobs
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